Privacy Policy

Operator Information

txtfit.ai is operated by Matthew Carr, doing business as txtfit.ai, as a sole proprietor based in California, United States.

References in this Privacy Policy to "txtfit.ai," "we," "us," or "our" refer to Matthew Carr in connection with the operation of the txtfit.ai service.

Information We Collect

We may collect information you provide directly to us, including your phone number, message content, workout preferences, schedule details, fitness goals, and any other information you choose to share while using txtfit.ai.

We may also collect basic technical and usage information needed to operate the service, such as device, browser, log, and delivery data related to the website or text messaging experience.

Consent to receive text messages is collected through our website signup form when a user enters a mobile number and affirmatively checks the required consent checkbox before submitting.

• Contact information, including your phone number and any signup details you submit.
• Conversation content, including workout logs, goals, preferences, and schedule details.
• Service usage data, such as message delivery events, browser requests, and diagnostic logs.

How We Use Information

We use collected information to provide, maintain, improve, and personalize txtfit.ai, including to:

• send onboarding, workout, reminder, and support messages;
• remember preferences, schedule, and workout history;
• improve coaching quality, reliability, and safety;
• respond to user questions and service requests;
• monitor, debug, and protect the service.

How Information May Be Shared

We may share information with service providers that help us operate txtfit.ai, such as infrastructure, messaging, analytics, or support vendors, and only to the extent reasonably necessary for them to perform services on our behalf.

We may also disclose information if required by law, to protect rights or safety, or as part of a merger, acquisition, financing, or sale of assets.

We do not sell personal information, and we do not share your mobile opt-in data or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Payments

If you purchase a paid plan, payment processing may be handled by third-party payment providers such as Stripe. We do not store complete payment card numbers or full card verification data on our own systems.

Payment information you provide in connection with a purchase may be collected and processed directly by the payment provider in accordance with that provider's terms and privacy practices.

Website Data and Analytics

When you visit the website, we may use server logs, cookies, or similar tools to understand how the site is being used, keep it secure, and improve performance and conversions over time.

These tools may collect information like pages viewed, timestamps, general device or browser information, and referral sources. We do not use this information to provide unrelated third-party advertising.

Text Messaging

By using txtfit.ai, you understand that the service is delivered in part by SMS. Message and data rates may apply depending on your carrier and plan. Carriers are not liable for delayed or undelivered messages.

Text messages may include service-related coaching, reminders, support replies, and transactional updates connected to your use of txtfit.ai.

Messages may also include workout-related instructional links, including links to third-party video content such as YouTube demonstrations.

Data Retention

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Your Choices

You may stop using the service at any time. If you no longer want to receive messages, you may reply with a standard opt-out keyword if supported or contact us to request removal from future non-essential messaging.

• You can stop responding or discontinue use of the service at any time.
• You can request changes to information you have shared when reasonably possible.
• You can opt out of future non-essential text messaging where opt-out handling is supported.
• You can request help by replying HELP, and you can stop messages at any time by replying STOP.

Security

We use reasonable administrative, technical, and organizational measures to protect information, but no method of transmission or storage is completely secure.

California Rights

If you are a California resident, you may have rights under applicable California privacy laws to request information about the personal information we collect, use, disclose, or retain about you, and to request deletion or correction of certain information, subject to applicable exceptions.

To make a privacy-related request, contact us at hello@txtfit.ai. We may need to verify your identity before responding to your request.

Privacy Contact

If you have questions about this Privacy Policy or privacy-related requests, you can contact us at hello@txtfit.ai.

Children's Privacy

txtfit.ai is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. If we do, we will post the updated version on this page and revise the effective date above.

If a change materially affects how we handle information, we may also provide an additional notice through the website or service.